I woke up today morning to check my Gmail, only to be pleasantly surprised by a “Call Phone” option right at the top of my Google Talk chat window. I clicked it, accepted the Terms and Conditions and was presented with a num-pad; much like the one you’d find in VOIP services like Skype. While I was almost about to yawningly say, “You can now make international calls via your Gmail for cheaper than using regular telephones…yada yada…“, this one small line at the end made me jolt off my chair! In bid to popularize this service, Google is allowing free unlimited calls to the US and Canada till the end of the year 2010. I instantly ran to my phone-book and made an hour worth calls to the US and here are the three things I observed: 1) The phone started ringing the moment I hit the call button, 2) The call quality was absolutely clear on my end and was reported to be equally clear from the other side as well, 3) There were no disconnections during the two different half-hour long calls I made. FYI: I’m using a 512 Kbps broadband internet connection.

Gmail Call
Calls to other countries can be made after purchasing pre-paid credits on their Google Voice website. After doing a quick comparison of the call rates, you’ll realize it isn’t a good bargain for people in India to use this service to make calls to the US or Canada (after the free period is over, of course). For example, India to any other country is charged at 6 cents (Rs. 2.7) per minute whereas Skype charges almost one-third the cost – 2.2 cents (roughly a rupee) to call specifically to the US/Canada.
Google unleashes all of its services for business users
Business users will have access to 10 times the applications they’ve had previously.
If you are a Google (GOOG) Apps customer or administrator, you will soon have access to all of the products and services that consumer Gmail users have used for years. Google Voice, Reader, Blogger, Picassa and other apps will now be at Apps users’ disposal.
Google is flipping Apps for domain users over to new infrastructure (your administrators can do it manually) over the next three months.
The additional services are not covered by the Google Apps SLA or telephone support that’s included for its paid customers.
I’ve been using the new infrastructure for a few weeks now and overall it works great. My biggest gripe is that I can no longer keep my Apps account and my Gmail account open on the same browser at the same time. I’ve resorted to using two different browsers for both accounts. Google provides the video below:
I anticipate that this will be especially popular for the 10+ million students out there that use Google Apps for Education.
Google today also simplified the names of their different apps offerings…
- Google Apps is our free service geared towards families, entrepreneurs and other groups up to 50 users.
- Google Apps for Business offers 25GB of e-mail storage per user, a 99.9% up-time guarantee, data migration capabilities, advanced management tools, telephone support, added security features and more, all for $50 per user per year.
- Google Apps for Government is FISMA certified and designed with local, state and federal agencies in mind.
- Google Apps for Education offers many benefits of Google Apps for Business, but at no cost to schools, universities and qualifying non-profits.
Google Adds Call Recording to Gmail

Google Adds Call Recording to Gmail
Gmail recently added the ability to make phone calls from your inbox, and they’ve recently (silently) rolled out the ability to record incoming calls as well.
While we mentioned call recording as a cool way to take advantage of Gmail calling, Google adding in this feature means you don’t need any extra software to get the job done—just hit the record button to record the call with Google Voice. Note that it only works for incoming calls—you won’t be able to record calls you initiate from your Gmail inbox.
Google hasn’t officially announced anything about the new feature, but reports of its existence are cropping up all over the net. We tested it ourselves, and sure enough, as long as the call was incoming and not outgoing, that little record button popped right up. Let us know if you have the new feature (and how you plan to use it) in the comments below.
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